24x7 Service Desk Support

Improving services whilst reducing operational costs & complexity

Overview

Technical support available 24x7x365

ARPNEX team of certified & experienced cloud architects, administrators, and DevOps engineers helped many of our clients to implement, automate, and manage private and hybrid clouds, as well as make IT infrastructure services more flexible and scalable.

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Innvoke’s IT Support services provide you with:

24-hour support - we’ll solve your IT issues quickly and effectively whenever you call.
Network monitoring - we immediately address any irregularities that occur to your networks and systems.
Expert advice - on IT planning procurement and implementation.

The effective management of all IT operations can ensure the smooth running of an organization.

SERVICES WE PROVIDE

Wide range of Managed services

Cloud Monitoring

Service availability and health check, Performance monitoring & backups

Scanning & Patching

Scanning the system for vulnerabilities based on CEH methodology

Infrastructure Monitoring

Bottleneck troubleshooting, Application performance monitoring

Platform Migration

Migration of cloud across different cloud platforms.

First line 24X7 Support

Provide support to as the first point of contact.

Incident Management

ITIL process oriented incident management services.

Data Retention Policies

Data and system backups tuning, Date Restoration services.

Near Zero Downtime

Automated failover, Disaster recovery processes

Cloud Optimization

Optimizing the cloud setup to reduce the cost in most cases to half.

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Having someone with a deep and broad understanding of technology on your side can make the difference between your business thriving and simply surviving.

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